Top quality service is a government priority

Getronics supports Fedict during the optimization of its IT Service Management.

'Getronics helped us to reach our goals optimally with the resources and people at our disposal.'

Challenge

Optimization of the IT Service Management

Solution

Safeguard the quality of service by designing new incident management procedures and refining existing guidelines, making better agreements with internal and external back-end systems, specifying an escalation system and thoroughly training the service desk operators.

Benefits

• Improved efficiency
• Time-saving
• Enhanced quality of the IT Service