Getronics helps Belgium's largest health insurer to improve its service to members with a more effective, friendly and accessible web interface.

With 4.5 million members and 5,500 employees, LCM - a Christian organization - is Belgium's largest health insurer. It has achieved market leadership through its determiniation to provide its members with easy access to unrivalled expertise and unbeatable services. To maintain that leadership, it constantly strives to improve its offering, and its latest innovation is a new web site from Getronics that makes it simple for members to access securely more and better information, and that empowers its employees to be more responsive.

Challenge

To provide rich, current and accurate information to members - 24 hours a day, every day.

Solution

Thanks to the solution implemented by Getronics, LCM members can access almost all the information they need directly from the web site. That frees up employees to fulfill their roles as healthcare consultants.

Benefits

• Availability of the site 24x365
• Virtually limitless scalability
• Reduced response times
• Optimal performance
• Regular, precise and detailed traffic reporting